Cancellation Policy
Personalised gifts
Every personalised gift is crafted uniquely for you, so we handle changes with care:
- Cancellations: You can cancel within 6 hours of placing your order, as long as production hasn't started yet. Once we've begun making your gift or it has left our warehouse, we're no longer able to cancel or refund it.
- Design changes? Message us quickly on WhatsApp at +91 91106 36079 (Mon–Sat, 9am–6pm) or email info@rightgifting.com. If production hasn't started, we'll happily update your design.
- Please note: because each gift is personalised just for you, we're unable to offer returns or refunds for a change of heart about the design. Do double-check your details before ordering.
Damaged or quality issues
Your gift should arrive perfect — if it doesn't, we'll make it right:
- If your item arrives damaged, or has a genuine manufacturing defect — such as a flaw in the fabric or a print that is unclear, faded, or misaligned — please tell us within 2 days of receiving it, with a photo, via WhatsApp +91 91106 36079 or email info@rightgifting.com.
- We'll arrange a repair, replacement, or refund — whichever works best for you.
- Please note: as product images are indicative, slight, natural variations in colour or finish aren't considered defects.
Ready-made products
- Non-personalised items can be returned within 2 days of receipt, in their original, unused condition.
- Please send them via any reputed courier to:
Right Gifting Solutions, #931, Kacharkanahalli, Bangalore 560 084.
We're always here to help — just reach out and we'll take care of you.